Privacy Policy

1. Introduction

At Go Galápagos Ferry, we respect your privacy and are committed to protecting the personal data you provide to us.

This Privacy Policy explains what information we collect, how we use it, and with whom it may be shared when you use our services.

2. Information We Collect

We may collect the following information:

• Full name.
• Nationality.
• Date of birth.
• Passport number or identity document.
• Email address.
• Phone number.
• Reservation-related information.
• Payment information processed through secure payment providers.

3. How We Use Your Information

We use your information to:

• Manage and process your reservations.
• Contact you regarding your booking.
• Coordinate services with ferry operators.
• Comply with legal and regulatory obligations.
• Improve our services and user experience.

4. Sharing of Information

We may share your information only with:

• Authorized ferry operators.
• Payment service providers.
• Competent authorities when required by applicable law.

Go Galápagos Ferry does not sell or trade the personal information of its users.

5. Information Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, loss, or improper disclosure.

However, no method of data transmission or storage can guarantee absolute security.

6. Data Retention

We retain your personal data only for as long as necessary to provide our services and comply with applicable legal obligations.

7. User Rights

You may request:

• Access to your personal data.
• Correction of inaccurate or incomplete information.
• Deletion of your personal data when legally applicable.
• Information regarding how your data is processed.

To exercise any of these rights, you may contact us using the email address provided below.

8. Contact

If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact us at: support@galapagosgoferry.com